Zephyeer help centre
How can we help?
Answers about your order, delivery and returns. Can't find what you need? Chat with us live, bottom right, or email support@zephyeer.com.
We reply within two business days, Monday to Friday
No answer matches that yet. and we'll help you directly.
Track my order
Sign in to see your order status and tracking link. It's also in your shipping email.
Go to my orders →Delivery times
Free shipping to 37 countries. See the estimate for your piece and country.
Delivery estimator →Damaged or not received
Tell us within 7 days of delivery. We replace confirmed claims free of charge.
How to report →Returns and refunds
Cancellations, withdrawal and how refunds reach your account.
Returns policy →Packaging and framing
How canvas, framed posters and posters are packed, and how to hang them.
See packaging →Contact form
Prefer email? Send us a message with your order number.
Write to us →Common questions
Short answers. The full rules are in our Shipping Policy and Returns Policy.
Orders
Where is my order?
Every piece is made for your order, then shipped. When it leaves the studio we email you a tracking link. You can also sign in to your account to see the status.
Not sure? Open the chat with your order number and we'll check it for you.
Can I cancel or change my order?
Yes, before production starts. Message us as soon as possible with your order number, and we'll confirm in writing whether the change or cancellation was still possible. Size, frame and address changes follow the same rule.
Once production has started, an order can't be cancelled. This doesn't affect any legal right of withdrawal you have.
Delivery
How long does delivery take?
The total from order to delivery, in business days, including production:
| Format | US, UK, Europe | AU, JP, NZ, SG, UAE |
|---|---|---|
| Poster | 3–6 | 6–10 |
| Canvas | 4–7 | 8–13 |
| Framed poster, Fine Art | 5–8 | 10–16 |
These are estimates, not guaranteed dates. Use the delivery estimator for your piece and country.
Do you ship to my country? Is shipping free?
We deliver free to 37 countries, with no minimum order: the United States, the United Kingdom, 30 European countries, Australia, Japan, New Zealand, Singapore and the United Arab Emirates. We don't deliver anywhere else.
Will I pay import duties?
Not in the US, the UK or the EU: your piece is printed in the same region. Norway and Switzerland may charge import fees. In Australia, Japan, New Zealand, Singapore and the UAE, duties may apply, set by your customs authority and paid by the recipient.
My tracking says delivered, but I don't have it.
Check with neighbours and around your building first. If it still hasn't turned up, tell us within 7 days of the delivery date. We'll open an investigation with the carrier, which usually takes 5 to 10 business days.
Problems and returns
My piece arrived damaged, faulty or wrong.
We're sorry. Send us, within 7 days of delivery:
1. Your order number. 2. Photos of the damage or defect. 3. A photo of the outer box and the shipping label. Keep the artwork and all packaging until the claim is closed.
We decide within two business days. When we confirm a claim, we make and ship a replacement free of charge.
Can I return a piece if I change my mind?
Each piece is made for you, so we don't offer change-of-mind returns, unless your country's law gives you a right of withdrawal. Where it does, you have 14 days and you pay the return cost. Withdraw from a contract here.
When will I get my refund?
We process approved refunds within 5 business days, to your original payment method. Your bank may take a further 3 to 10 business days to show it.
Still need help?
Talk to a real person. Have your order number ready, it helps us answer faster.
- Reply timeWithin two business days, Monday to Friday
- Emailsupport@zephyeer.com
- Order numberIn your confirmation email, starting with #